Here at Fiefdom, we want you to be completely satisfied with your purchase. You have trusted us with your hard earned money and now we want you to be able to use your new purchase with ease and confidence. If you decide that the product you purchased is no longer required, not the right item or you simply wish to return it you can do so. We accept returns for exchange or a refund within 30 days of the original purchase date. Providing the product is unused, in its original packaging and accompanied by a receipt.
To return or exchange a product, please email us at firstname.lastname@example.org. You will need to include details of your order number.
Returned items will be reimbursed the full purchase price upon arrival at our address. Returned items can also be exchanged for store credit.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can no longer offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. This is beyond our control and the timing varies depending on your card issuer.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Fiefdom, 13-15 Bell Street, Wishaw, ML2 7NU
To return your product, you should mail your product to: Fiefdom, 13-15 Bell Street, Wishaw, ML2 7NU and clearly mark the box ‘Returns’
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping on the original order will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.